Privacy Policy | Silkilinen

Who we are

SILKILINEN is an online retailer of silk and linen intimates, operated from Donegal, Ireland. We are the data controller for the personal information collected through this website (silkilinen.com).

Contact: hello@silkilinen.com

What data we collect

When you place an order we collect:

Full name and billing address
Shipping address
Email address
Phone number
Payment information (processed directly by Stripe — we never see your card details)

When you browse the site we may collect:

Anonymised usage data via cookies (pages visited, session duration)
Device and browser type
IP address (for fraud prevention)

How we use your data

To process and fulfil your order
To send order confirmation and shipping notifications by email
To handle returns, refunds, and customer service queries
To comply with legal obligations (tax records, consumer rights)
To prevent fraud

Our legal basis for processing is contract performance (Article 6(1)(b) GDPR) for order-related data, legitimate interests (Article 6(1)(f) GDPR) for fraud prevention, and consent (Article 6(1)(a) GDPR) for the optional analytics cookies described below.

Third parties we share data with

Stripe — payment processing (PCI-DSS compliant). Stripe Privacy Policy
Railway — backend server hosting
Vercel — frontend hosting and CDN
MongoDB Atlas — encrypted cloud database for order records
Cloudinary — product image storage and delivery
Resend — transactional email delivery (order confirmations)
Google Analytics (Google LLC) — website analytics, loaded only with your consent. Google Privacy Policy
Microsoft Clarity (Microsoft Corporation) — behavioural analytics (heatmaps and session replay), loaded only with your consent. Microsoft Privacy Statement

We do not sell your personal data to any third party.

Cookies and analytics

Essential storage. Your cart contents are stored in your browser's local storage so items persist between visits. No server-side session cookie is created for shop visitors. This storage is strictly necessary and always active.

Optional analytics cookies. With your consent, we use Google Analytics 4 and Microsoft Clarity to understand how visitors use the site so we can improve it. These tools are loaded only after you accept analytics cookies in our cookie banner — if you decline, they are never activated. You can change or withdraw your choice at any time using the Cookie preferences link in the footer.

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay, in order to improve our products and services. Website usage data is captured using first- and third-party cookies and other tracking technologies. For more information about how Microsoft collects and uses your data, see the Microsoft Privacy Statement.

How long we keep your data

Order records are retained for 7 years as required by Irish Revenue for tax purposes.
Email correspondence is retained for 2 years.
Analytics data is anonymised and retained for 12 months.

Your rights under GDPR

You have the right to:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — ask us to delete your data (subject to legal retention obligations)
Portability — receive your data in a structured, machine-readable format
Restriction — ask us to limit processing in certain circumstances
Objection — object to processing based on legitimate interests

To exercise any of these rights, email us at hello@silkilinen.com. We will respond within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Data Protection Commission of Ireland.

Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email if you have placed an order with us. The effective date at the top of this page will always reflect the most recent update.